Refund policy

Last Updated: August 2, 2026

At LayersX3D, customer satisfaction is important to us. Every product is carefully inspected before dispatch. As we offer both standard and custom-made 3D printed products, our return and refund policy differs depending on the type of product purchased.

Returns for Standard Products

Our standard, non-personalized products (such as fruit baskets, home décor, desk accessories, planters, lamps, organizers, and similar ready-to-sell items) are eligible for return.

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • It is returned with its original packaging.
  • It is free from damage caused after delivery.

Once the returned product passes our quality inspection, we will process your refund or replacement.

Custom & Personalized Products

Custom-made and personalized products are manufactured specifically for you and therefore cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

  • Personalized name products
  • Doctor pen holders with custom names
  • Custom sculptures and busts
  • Personalized lithophanes
  • Custom home models
  • Any product made according to customer specifications

However, if a personalized product arrives damaged, defective, or different from what was ordered, we will gladly provide a replacement after verification.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A manufacturing defect
  • An incorrect item

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will provide either:

  • A free replacement, or
  • A full refund if a replacement is not possible.

Manufacturing Characteristics

All LayersX3D products are manufactured using advanced 3D printing technology.

As a result, products may naturally have:

  • Minor visible layer lines
  • Slight texture variations
  • Small colour differences between filament batches
  • Minor finishing variations

These characteristics are a normal part of the 3D printing process and are not considered manufacturing defects.

Refund Process

Once your returned product has been received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Cash on Delivery (COD) Orders

For eligible COD orders, approved refunds will be processed via bank transfer, UPI, or another mutually agreed payment method.

Any applicable COD handling fee charged during checkout is non-refundable once the order has been dispatched, except where the order cannot be fulfilled by LayersX3D.

Order Cancellation

Orders may be cancelled only before production or dispatch.

For personalized or made-to-order products, cancellation requests cannot be accepted once production has started.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, LayersX3D will bear the return or replacement shipping costs.

If a standard product is returned for any other eligible reason under our 7-day return policy, the customer may be responsible for the return shipping charges unless otherwise specified.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us through our Contact Us page. Our support team will be happy to assist you.